Complaint Management

We are required to have a clear and robust complaints management system in place. We take this requirement seriously, and see it as a positive opportunity to welcome feedback and identify sources for improvement.

You are always entitled to make a complaint about any aspect of our services. We will take your complaint seriously, and investigate it, keeping you updated about your complaint and seeking to find an acceptable resolution promptly.

You are entitled to have someone make a complaint on your behalf, or to have someone help you to make a complaint.

We hope that you will feel comfortable talking to us if you ever experience any issue, but if you feel that you cannot, you may make a complaint to the NDIS Quality and Safeguards Commission about us. We will comply with any requirements they have to investigate and resolve any complaints promptly.

We truly value you, and want to do whatever we can to deliver the best service possible.

You can make a complaint in any format you choose. However, to assist we have created a feedback and complaints form that will work on any device and will be delivered directly to our management team.